Communicating Effectively At Work - A study by Artur Victoria

The two basic communications systems are oral and written. Each has its advantages and disadvantages. Most managers are normally exposed to a heavy dose of written communication from their bosses and peers; and as a consequence, they tend to view written communication as the way of communicating. Additionally, writing serves as a record of what has been said and done-a factor more liable to be a concern in a larger organization. leia todo o artigo

The Importance of Human Resource Development - A study by Artur Victoria

In a highly competitive business, even a strong market position cannot be held or improved with mediocre people. It takes the best people, continually giving their best, to attain challenging but achievable goals. It takes people with superior education, training, and experience who are interested in maintaining the initiative in the face of carefully calculated business risks to stay on top of the competitive heap.

It takes people with pride in workmanship who carefully apply their skills and disciplines to produce a marketable product of fine competitive quality on time and within carefully controlled costs. It takes first-line supervisors who are very much aware of the influence they have over their people and who by their example influence them to do their jobs more effectively. leia todo o artigo

The Effectiveness of Human Resource - A study by Artur Victoria

One good management tool for measuring the effectiveness of human resource utilization is the attitude survey, sometimes called the employee opinion or morale survey. It is in the form of a questionnaire designed to tell management about employee opinions and feelings on a variety of subjects dealing with human asset management. It also provides a measurement of the effectiveness of management communication. Because it represents opinions, some of the findings may not appear to be entirely logical or justified from management viewpoint. Nevertheless, a properly conducted survey does reveal what employees believe to be true. It reveals the facts as employees see them. leia todo o artigo

Managing The Resistance To Change - A study by Artur Victoria

Change is frequently resisted, even when it would be beneficial to those who resist it. Managements are frequently puzzled by this opposition, and because they do not understand the reason for it conclude that it is the result of obstruction. Yet there are usually good reasons why people dislike change, and it is possible if these are understood to introduce change in such a way that it is readily accepted and given the best chance of success. Change is sometimes disliked merely because people have got comfortably settled into a routine, and dislikes the effort of having to learn a new procedure or new methods of work. This reason in itself is rarely an important one; indeed, if the old system involves delay and frustration, change may be welcomed even if it calls for effort to learn new ways. A more serious cause of resistance to change is fear of adverse consequences. These may be one or more of the following: leia todo o artigo