The two basic communications systems are oral and written. Each has its advantages and disadvantages. Most managers are normally exposed to a heavy dose of written communication from their bosses and peers; and as a consequence, they tend to view written communication as the way of communicating. Additionally, writing serves as a record of what has been said and done-a factor more liable to be a concern in a larger organization. leia todo o artigo
a multi-disciplined approach to achieving organisational objectives by making the best use of knowledge
