Questions asked of foremen attending courses and seminars over several years reveal that most of them have relatively few disciplinary problems. It does not follow that morale in their departments is always good, but on the whole they appear to have little difficulty in running their departments without serious friction. There have been few, however, who have had no disciplinary problems at all to report. Most of these problems were minor ones concerned with an isolated difficult individual, but there was the occasional more serious problem which had to be passed up the line to senior management. The following general principles are suggested in dealing with disputes and disciplinary problems: leia todo o artigo
a multi-disciplined approach to achieving organisational objectives by making the best use of knowledge
