Supervisory authority, according to a study, can be exercised at three different levels. These are:
- The second line supervisor. This description is applied to a senior foreman or works superintendent, who directs the supervisory system and links it with higher management. As second line supervisors deal with other supervisors rather than directly with the labor force, it is open to question whether on the definition given they are supervisors at all. - The first line supervisor. This is the man who has charge of the department, who gives instructions to the operatives, and is regarded by them as their boss. - The semi-supervisor, who is the leading hand, working charge hand or machine setter. Such people may have little or no formal authority, but less experienced operatives may come to them for assistance because of their knowledge and experience, while taking their formal instructions from the first line supervisor. leia todo o artigo
