When "what to do" is reduced to a standard operating procedure, task ambiguity is low. But some jobs score quite high on task ambiguity and requisite discretion, such as physicians, self-directed research scientists, and high-level general managers. In these jobs, it can be just as important (if not more so) to exercise good judgment in selecting what tasks to carry out as it is to execute those tasks well. A physician who selects the wrong procedure but performs it masterfully is of little use to the patient! In extreme cases, creativity-finding entirely new tasks to perform or, at least, new ways to perform old tasks-is the most important factor in good performance. leia todo o artigo
a multi-disciplined approach to achieving organisational objectives by making the best use of knowledge
