Delegation is always of authority, never of responsibility. When a manager delegates authority he remains responsible for the results achieved by his subordinate. If things go wrong he can never shift the blame to his subordinates, for he should have made sure before delegating authority that the result of this delegation would be the achievement of the objective he wished to achieve. Many managers find this principle difficult to accept and are therefore inclined to blame subordinates for failure. While, however, they can call their subordinates to account to them for their failure, they can never justify failure to their own superiors by blaming subordinates. They remain responsible for what is done by people under their control. The term 'delegation of responsibility' is sometimes used, but it is arguable that those who use it are. even if subconsciously, attempting to evade the fact that they are inevitably responsible for all that is done under their authority. leia todo o artigo
a multi-disciplined approach to achieving organisational objectives by making the best use of knowledge
