The responsible heads of departments, from the managing director downwards, find that amongst their duties one of the most vital is the selection and handling of the personnel of the staff, particularly those of the staff who can promote, or retard, the progress of the business. The head of a department must exercise fairness; he must possess considerable will power and the power of decision, a courteous firmness of manner and an optimistic outlook. Estimating Character
The ability to read a character is a great asset where an appointment has to be done depends on forming a true estimate of the character and mental qualities of the applicant. One attribute is usually fairly easy to detect; that is, the quality of ambition. The young man who is of a naturally ambitious turn of mind is at least "a starter"in the race to the top. He must not be taken at his own valuation, for no doubt he has some flaw that he has not detected himself. However, ambition is an essential trait in the character of an assistant, because the man whose mind is continually set on climbing the ladder will certainly get as high as his capacity permits. leia todo o artigo
