Few principal or general managers of progressive businesses have much time to devote to matters of daily routine, beyond receiving reports from heads of departments, and necessary consultations. When the various departmental divisions and staff arrangements are settled with proper division of responsibility and an intelligent routine established, and in addition a general system of control instituted, the principal or manager is free to devote himself to his proper function to frame policies, to lead, and to explore new avenues of progress. leia todo o artigo
a multi-disciplined approach to achieving organisational objectives by making the best use of knowledge
